Conflict Resolution Models


The word “conversation” comes from the Latin root conversari, which means “to associate with”. The prefix con meaning “together” or “with”.  It’s an exchange of ideas and sentiments. As much as we’d all like to only engage in true conversations that are moving us toward a positive outcome, we occasionally don’t: at times like these, there is no exchange. Continue reading


Tips for Handling Conflict

1. Share negative emotions only in person or on the phone. E-mails, answering machine messages and notes are too impersonal for the delicate nature of negative words. What feels like a “bomb” on paper may feel much lighter when delivered in person. Continue reading

Working with Conflict

Working with Conflict

“The most intense conflicts, if overcome, leave behind a sense of security and calm that is not easily disturbed. It is just these intense conflicts and their conflagration which are needed to produce valuable and lasting results” (Carl Jung)

This section is all about conflict resolution – using courageous conversations and exploring ways of handling conflict.

In my experience of working with teams and individuals (along with my own experience) this is the area that people struggle with most: how to start and work through those difficult conversations, and get to an outcome that works.

Please select the resources you are interested in from the menu on the right hand side.